Return & Exchange Policy

At Between Shoes, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy subject to the following terms:

1. Eligibility for Returns & Exchanges

  • Items must be returned within “3“ days of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Proof of purchase is required for all returns and exchanges.
  • Final sale or clearance items are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

  1. Contact our customer service team at “0318-7764916 or Email at “contactusbetween@gmail.com” to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the package to the return address provided in the return authorization email.
  4. Once received and inspected, we will process your refund or exchange within “4-5” business days.

3. Refund Process

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the item was defective or incorrect.
  • Please allow “4-5” business days for the refund to reflect in your account.

4. Exchanges

  • Exchanges are subject to item availability.
  • If the requested item is unavailable, we will issue a refund or provide store credit.
  • Customers are responsible for return shipping costs unless the item was incorrect or defective.

5. Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us within 2 days of delivery.
  • We will cover the return shipping costs and send a replacement at no additional charge.

6. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure safe return delivery.

7. Contact Us

For any return or exchange inquiries, please reach out to us at: Between Shoes
Email: contactusbetween@gmail.com
Whatsapp: 0318-7764916

By making a purchase from Between Shoes, you agree to this Return & Exchange Policy. We appreciate your business and are happy to assist with any concerns.